Who we are

Our website address is: https://bmsmercosul.com.

The Information We Collect

BMS – Broker MercoSul may collect personal information from you from time to time. Personal information may be collected via a number of methods not limited to but including account application forms, newsletters, seminars or over the telephone. Whenever it is reasonable and practicable to do so, we only collect information about you, directly from you. Typically BMS may collect the following details from you: Name, address, telephone number; Email address; Financial information; Investment experience; and Other related information. We only collect personal information about you which is reasonably necessary to: Provide you quality products or services; Consider applications and approaches you make to us; and Maintain your contact details We generally hold personal information relating to: The products and services we provide or have provided to you; Your financial interests and sometimes your financial position; and Your contact details.

How That Information is Used

We only use and disclose personal information about you for the purpose for which it was disclosed to us or related purposes which would reasonably be expected without your permission. For example, we may from time to time use your personal information to inform you of investment opportunities or to provide information about products and services which we expect may be of interest to you. However, we do respect your right to ask us not to do this. We do not sell personal information to other organisations to allow them to do this. We may disclose personal information to service providers who provide services in connection with our products and services or we may provide information about you to your nominated financial adviser with your permission.

Keeping Information Accurate and Up to Date

We take all reasonable steps to ensure that all information we hold is as accurate as is possible. You are able to contact us at any time and ask for its correction if you feel the information we have about you is inaccurate or incomplete. The information is provided in good faith and has been derived from sources believed to be reliable and accurate at the date indicated. BMS, its related bodies corporate or the directors or officers of those entities do not make any representation or warranty of reliability, completeness, fitness for purpose or accuracy of the information or any third party website linked to this Website. If you use the information, you do so at your own risk and you should consult Dominion Markets as to whether or not more recent information is available which will affect your investment decision.

Keeping Information Secure

We use security procedures and the latest technology to protect the information we hold. Access to and use of personal information within BMS is appropriately limited to prevent misuse or unlawful disclosure of the information. If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them. Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.

How You Can Access Your Information

You can contact us to request access to your information. In normal circumstances we will give you full access to your information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.

Our Cookie Policy

As you browse our website www.bmsmercosul.com, advertising & campaign tracking cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners including Adwords, Adroll, Bing-Yahoo networks etc. enables us to present you with retargeting advertising on other sites based on your previous interaction with www.bmsmercosul.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.

User Information and Account Deletion Policy

At BMS, we value your privacy and are committed to handling your personal data responsibly and transparently. This policy outlines how we collect, use, store, and delete your account and personal information.

1. Collection of User Information

We collect the following types of information:

• Personal Information: Name, email address, phone number, physical address, and identification documents.
• Financial Information: Payment details, transaction history, and deposit/withdrawal records.
• Technical Information: IP address, device details, and cookies for platform functionality and security.

2. Usage of User Information

We use your data to:

• Facilitate account registration, verification, and management.
• Execute trades, process payments, and provide customer support.
• Enhance platform security and comply with legal and regulatory requirements.
• Improve user experience and send platform updates or promotional offers (optional).

3. Data Storage and Retention

• All user data is stored securely using encryption and other protective measures.
• Data is retained only as long as required to fulfill legal, regulatory, and operational obligations. For inactive accounts, data may be archived after a specified period.

4. Account Deletion Request

Users may request the deletion of their account and personal data by following these steps:

1. Contact BMS – Broker Mercoul via email at [contact@bmsmercosul.com].
2. Submit a formal request, including your account details and verification information.
3. Your request will be reviewed, and if eligible, your account and data will be deleted within 30 days.

Important Notes:

• Deletion requests may not be honored in cases where data retention is required to comply with legal or regulatory obligations, resolve disputes, or enforce our agreements.
• Deletion will result in the termination of account access, including trading history and associated data.

5. Exceptions to Account Deletion

We may retain certain information as required for:

• Compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
• Regulatory reporting and legal obligations.
• Resolving disputes or addressing claims.

6. User Rights

Users have the right to:

• Access and review the personal data stored.
• Update or correct inaccurate information.
• Opt-out of marketing communications.
• Withdraw consent for data processing where applicable.

7. Security Measures

BMS – Broker MercoSul implements robust security protocols to protect user information, including:

• End-to-end encryption.
• Regular audits and compliance checks.
• Restricted access to sensitive data.

8. Updates to This Policy

We reserve the right to update this policy to reflect changes in our practices or legal requirements. Users will be notified of significant updates.

For further inquiries or assistance regarding this policy, please contact our support team at [contact@bmsmercosul.com].